We would like to thank everyone for their amazing feedback with our survey. It was amazingly helpful and we are working on many of the issues being raised.
The most common issue was jewellery in stock.
This is not just an issue for yourself but also us. Since our transition over to only using brands like Anatometal and Neometal for basics, we have found keeping jewellery in stock is harder than it was when we were ordering through Australian companies.
The main reasons for this is as follows:
- the time it takes for them to make it since all gems are set by hand, everything is hand polished to a mirror finish ect.
Where Australian companies order in from china and are just re-branding and re-selling the product, companies like Anatometal and Neometal make their jewellery in their own factories in America and spend that extra time making sure all the jewellery is up to the quality we have come to expect and love from them.
- They are currently very busy with orders not just from us, but from many other studios all over the world
This is a main problem currently, even when we are placing small or large orders, weekly or even every few days, our orders are being put behind the last studio to place an order. So while it may not actually take 6 weeks to make our order, it may be in the queue for 3 or 4 of those weeks (then add about a week for shipping too).
We are looking at expanding to a few other companies that work with implant grade materials (there are not many unfortunately)
as well to help with having a larger supply of basics in stock so we can focus on getting a larger range of more new and exciting styles in.
We would like to thank everyone for their continued business and support.